FAQ

Shipping is complimentary on every SILKWEAR order, worldwide. There is no minimum spend.

Typical transit times once your order has been dispatched:

• United Kingdom — approximately 6 to 10 business days
• United States — approximately 7 to 12 business days
• Australia — approximately 7 to 9 business days
• Canada — approximately 8 to 15 business days
• Everywhere else — a route-specific estimate is shown at checkout

Processing time is separate from transit time and varies by product and stock status. Busy periods can add roughly 3 to 5 business days. Full detail is in our Shipping Policy.

We ship across North America, the UK and Europe, Australia and New Zealand, and to many destinations in South America, the Middle East, India and Africa. The destinations and methods available to you appear at checkout.

Any duties or import taxes are set by your own country and are the responsibility of the recipient. Where charges apply, they are collected by the carrier or customs authority on delivery.

Everything is tracked in one place: silkwear.ca/pages/track-you-order. Enter your order number and email, and you'll see the live status.

You'll also find a tracking link in your shipping confirmation email.

Almost certainly not. Tracking is issued when the label is created and can take several business days to show its first scan, and there are often quiet gaps between scans while a parcel is in transit. If there has been no movement for more than 10 business days, email customer-care@silkwear.ca with your order number and we'll chase it.

That's expected. Items from a single order can be dispatched separately and may have different tracking numbers, so they can arrive on different days. You are never charged extra for this.

Use Find My Fit on the product page. Enter your bust, waist and hip measurements and it recommends the size for that specific garment — sizing is not identical across every style, so it's worth doing per product rather than assuming.

• Bust — around the fullest part, tape level, wearing your usual bra.
• Waist — around the narrowest part of your natural waist.
• Hips — around the fullest part, roughly 20 cm below the waist.

Keep the tape snug but not tight, and measure over underwear rather than clothing.

For structured pieces — blazers, coats, tailored trousers — take the larger size. For knitwear and anything with stretch, the smaller size usually holds its shape better.

You have 7 calendar days from delivery to request a return. Items must be unworn, unwashed and in their original condition with tags attached.

Email refund@silkwear.ca with your order number and what you'd like to return. We'll confirm the return address and next steps — please don't send anything back before it's approved.

For an approved change-of-mind return, return shipping and any related charges are paid by the customer. If an item arrived damaged, faulty or incorrect, we cover it — send us a photo and we'll sort it out.

Allow up to 7 business days after we receive the item for inspection, then a further 5 to 10 business days for your bank or payment provider to post the refund. Full terms are in our Refund Policy.

Yes. For hygiene reasons, intimates, swimwear and personalised or made-to-order items cannot be returned unless they are faulty. This is set out in the Refund Policy.

Email customer-care@silkwear.ca as soon as possible with your order number. If the order hasn't been dispatched we can usually amend or cancel it; once it's on its way it has to be handled as a return.

All major credit and debit cards, plus the express options shown at checkout. Payment is processed securely and SILKWEAR never sees or stores your card details.

Check your spam or promotions folder first — it's usually there. If it isn't, email customer-care@silkwear.ca and we'll resend it.

Email customer-care@silkwear.ca for anything to do with an order, or refund@silkwear.ca for returns and refunds. We usually reply within a few hours.