Política de privacidad

Effective date: August 11, 2026

SILKWEAR respects your privacy. This policy explains what personal information is collected through the store, how it is used, when it is shared, and the choices available to you.

Information collected

• Contact and account details, including name, email, telephone number, billing address, delivery address, and account credentials
• Order and transaction details, including products, payment status, currency, discounts, delivery, returns, refunds, and customer-service communications
• Payment-related information processed through secure payment services; SILKWEAR generally does not receive complete card numbers
• Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages, and store interactions
• Marketing preferences, reviews, survey responses, and other information you choose to provide

How information is collected and used

Information is collected when you browse the store, create an account, place an order, subscribe, contact SILKWEAR, submit content, or otherwise interact with the store. It is used to process payments and orders, arrange delivery, provide customer service, manage returns and refunds, secure and improve the store, prevent fraud, personalize content, measure performance, send permitted marketing, and maintain required business records.

Sharing and international processing

SILKWEAR shares information only as reasonably necessary with service providers supporting store hosting, payments, order preparation, delivery, communications, analytics, security, marketing, professional advice, and business administration. Information may also be disclosed where reasonably required to protect customers, transactions, the store, or legal interests.

Some service providers may process information outside your region. SILKWEAR uses reasonable contractual, technical, and operational measures appropriate to the service and information involved.

Cookies and similar technologies

The store uses cookies, pixels, tags, local storage, and similar technologies for essential checkout and account functions, preferences, performance measurement, fraud prevention, and permitted marketing. Where consent controls are available, they may be used to manage non-essential technologies. Browser settings can also block or delete cookies, although doing so may prevent the cart, account, checkout, or other store features from working correctly.

Marketing choices

You may unsubscribe from promotional email using the link in the message. Necessary communications about an order, account, security issue, or policy update may still be sent.

Retention and security

Information is retained only as long as reasonably necessary for transactions, customer support, security, accounting, dispute management, and legal requirements. SILKWEAR uses reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.

Your requests

Depending on your location, you may request access to, correction of, or deletion of personal information, or object to or restrict certain uses. Requests may require identity verification and remain subject to lawful record-retention requirements. Email privacy@silkwear.ca.

Children and policy updates

The store is not intended for children who are not legally able to make an online purchase. This policy may be updated to reflect changes to the store, services, or legal requirements. The effective date identifies the current version.

Privacy inquiries: privacy@silkwear.ca

General inquiries: info@silkwear.ca