Shipping policy
Effective date: August 11, 2026
This policy explains processing, estimated transit, tracking, delivery responsibilities, and delayed or missing shipments.
Processing
Orders enter processing after payment confirmation. Processing time varies by product, stock status, verification, customization, and seasonal volume and is separate from transit time. An estimated processing or dispatch time may be shown with the product or order where available.
Estimated transit after shipment
- United States: approximately 7 to 12 business days
- Canada: approximately 8 to 15 business days
- United Kingdom: approximately 6 to 10 business days
- Australia: approximately 7 to 9 business days
- Other destinations: the route-specific estimate shown for the order, where available
Busy periods may add approximately 3 to 5 business days. These are estimates, not guaranteed arrival dates.
Delayed-shipment thresholds
A shipment to the United States, Canada, Europe, or New Zealand may be reviewed for replacement or refund after more than 30 calendar days in transit. During major seasonal peaks, the threshold may extend to 40 days. For South America, the Middle East, India, and Africa, the threshold is 60 days.
The period is measured from shipment or tracking creation. Exceptional transportation disruption, severe weather, customs inspection, strike, conflict, public emergency, or another event outside reasonable control may change the timeframe.
Destinations, charges, and customs
Available destinations, methods, and charges appear at checkout. SILKWEAR may cancel and refund an order that cannot be delivered reliably or lawfully. International orders may be subject to duties, taxes, brokerage, customs processing, or import charges. Unless checkout states otherwise, these charges are the customer's responsibility.
Currency
SILKWEAR's base store currency is USD. Localized prices may be displayed where available. The currency and total shown at checkout control the transaction. A card issuer or payment provider may apply its own conversion rate or fee.
Tracking and split shipments
Tracking is sent when available and may take several business days to show activity. Items from one order may arrive separately and have different tracking numbers.
Address and delivery responsibility
Customers must provide a complete and accurate address, recipient name, telephone number, and required access details. Corrections are not guaranteed after processing begins.
Refunds and free reshipment are not available where delivery fails because of an incorrect or insufficient address, non-working number, unknown recipient, refusal, non-collection, inability to contact the recipient, or failure to complete customs requirements. Recovery or reshipment costs are the customer's responsibility.
Missing, stalled, or delivered packages
Contact customer-care@silkwear.ca if tracking stalls or the applicable timeframe is exceeded. SILKWEAR will review the delivery record. When tracking shows delivered, first check the delivery area, household members, building staff, safe locations, and delivery notices. A delivered scan does not automatically qualify for refund or replacement.
Damaged packages and events outside control
Photograph visible package damage, keep the label, packaging, and contents, and contact customer-care@silkwear.ca within 7 calendar days. SILKWEAR is not responsible for delay or damage caused solely by events outside reasonable control, except where responsibility cannot lawfully be excluded.
Shipping support: customer-care@silkwear.ca